Wennington Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Wennington Storage. By making a booking, placing goods into storage, or otherwise using our self storage or serviced storage facilities, you agree to be bound by the terms below. Please read them carefully before entering into any storage agreement. If you do not agree with any part of these terms, you should not proceed with a booking or use of the storage unit.

This document applies to all customers using our storage services, whether on a short-term or long-term basis. References to “we”, “us” and “our” mean Wennington Storage, and references to “you” and “your” mean the person, business, or organisation entering into the storage agreement. These conditions are intended to provide a clear framework for the storage service, including booking, payment, access, cancellations, liability, and compliance with waste and safety requirements.

We reserve the right to amend these terms where reasonably necessary, for example to reflect changes in law, industry practice, or operational requirements. Any material changes will apply to future bookings or ongoing use where lawful and appropriate. Your continued use of the storage facility after a change takes effect will be treated as acceptance of the updated terms, subject always to any rights you may have under applicable law.

Booking Process
Bookings may be made through the methods we make available from time to time. A booking is not confirmed until we have accepted it and, where required, received the relevant payment or deposit. At the point of booking, you must provide accurate and complete information, including your name, contact details, intended use of the unit, and any information necessary for us to assess whether the goods are suitable for storage. We may refuse or cancel a booking if the information supplied is false, incomplete, or indicates that the proposed use is unsuitable.

When you book a Wennington storage unit, you are reserving space subject to availability. The size, type, and location of a unit may be subject to change if we reasonably need to make operational adjustments, provided any substitute unit is materially similar in capacity and suitability. The storage agreement begins on the agreed start date and continues until terminated in accordance with these terms. You are responsible for checking that the unit meets your needs before storing any goods.

Before handover, we may ask you to provide identification and any other information reasonably required for security, anti-fraud, insurance, or compliance purposes. We may also require you to confirm that you are the lawful owner of, or otherwise entitled to store, the goods placed in the unit. If you are storing goods on behalf of another person or business, you warrant that you have authority to do so and that the goods are not stolen, prohibited, or otherwise unlawfully held.

Access arrangements, opening hours, and unit entry procedures may vary depending on the service selected. You must follow all instructions provided by us concerning keys, codes, locks, vehicle access, and site rules. You are solely responsible for keeping any access credentials secure and for all use made of them. If you believe an access code, key, or lock has been lost, stolen, or compromised, you must notify us without delay.

Payments
All fees are payable in advance unless we expressly agree otherwise in writing. Charges may include rent for the storage space, administration fees, security deposits, access charges, late payment fees, cleaning costs, disposal costs, and any other applicable service charges. The price you pay will be the price confirmed at booking or subsequently notified to you in writing, subject to lawful changes permitted by these terms.

Payment must be made by the due date stated on your invoice or payment schedule. If payment is not received on time, we may charge interest and reasonable administrative costs to the extent permitted by law. We may also suspend access to your storage unit, place restrictions on your account, or exercise any other rights available to us under the storage agreement until overdue sums are paid in full. Non-payment may also result in termination of the agreement and sale or disposal of goods in accordance with applicable law.

Any deposit taken may be applied against unpaid sums, damage caused to the unit, or other amounts properly due under the agreement. Where the deposit is not required for these purposes, it will be returned within a reasonable period after the agreement ends, subject to inspection of the unit and compliance with these terms. We may revise our charges from time to time by giving you reasonable notice, especially where costs, taxes, or service requirements change.

Cancellations and Termination
You may cancel a booking before the storage period starts, subject to any cancellation terms communicated at the time of booking. If you cancel after confirmation but before taking occupation of the unit, you may remain liable for reasonable administrative costs and any non-refundable charges, unless mandatory consumer law provides otherwise. If you are a consumer and the contract was entered into at a distance or off-premises, your statutory cancellation rights may apply, though these may be limited where the service has begun or where you have expressly requested immediate performance.

Once storage has started, you may end the agreement by giving the notice period required by your booking terms or by any shorter notice accepted by us in writing. You must remove all goods by the end of the termination period, leave the unit clean and empty, and return any keys, passes, or access devices. If you fail to do so, we may continue charging storage fees and any related costs until the unit is properly vacated. We may terminate the agreement immediately if you seriously or repeatedly breach these terms, fail to pay sums due, or store prohibited items.

Customer Responsibilities
You are responsible for ensuring that your goods are suitable for storage and are packed, labelled, and secured appropriately. We do not provide a packing service unless expressly agreed in writing. You must take reasonable steps to protect fragile, perishable, valuable, and sensitive items, including electrical goods, documents, and items affected by temperature or humidity. Unless we have agreed otherwise, you should not rely on the unit as climate-controlled, fireproof, or suitable for specialist storage.

All goods must be stored lawfully and must not create a nuisance, safety risk, or hazard. You must not keep items that are stolen, counterfeit, unlawfully obtained, or subject to criminal proceeds restrictions. You must not use the storage space for living, sleeping, business operations that breach planning or safety law, or any purpose that is unlawful, dangerous, or likely to cause damage to our property or the property of other customers. We may inspect the unit if we reasonably believe there is a breach of these conditions, subject to applicable law and any notice requirements.

Waste Regulations and Prohibited Materials
You must comply with all applicable UK waste and environmental regulations when using the storage service. The unit must not be used to dispose of waste in a manner that is unlawful or unsafe. This includes household rubbish, construction waste, hazardous waste, oils, chemicals, asbestos, gas cylinders, solvents, paints, batteries, clinical waste, biohazards, and any other material that requires specialist handling, licensing, or disposal. If you are unsure whether an item is permitted, you must not store it until you have obtained clarification and, where needed, our written approval.

You are responsible for removing all items and waste from the unit when your agreement ends. If you leave behind rubbish, unwanted fixtures, spillages, contaminated materials, or any item that requires special disposal, we may remove and dispose of it at your cost, including labour, transport, cleansing, and regulatory charges. We may also notify relevant authorities where required by law. The customer using the storage facility will be liable for any costs or losses arising from breach of waste rules, including contamination of the site or harm to staff, contractors, or third parties.

Liability and Insurance
Our responsibility is limited to providing the storage space and related services with reasonable care and skill. We do not act as bailee, warehouseman, or insurer of your goods unless we expressly agree otherwise in writing. You remain responsible for arranging adequate insurance for the full replacement value of the goods you store. You should check whether your home, business, or specialist insurance covers items in storage, because cover may be restricted or excluded.

We shall not be liable for loss or damage to goods unless caused by our negligence or by a breach of our legal obligations that cannot be excluded under law. In particular, we are not responsible for loss caused by fire, flood, theft, vermin, temperature changes, condensation, power failure, infestation, or events beyond our reasonable control, unless directly caused by our fault. We are also not liable for indirect or consequential losses such as loss of profit, loss of business, missed deadlines, or loss of goodwill, whether arising in contract, tort, or otherwise.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited. Where liability is established and cannot be excluded, our total liability to you in connection with any claim will be limited to the lower of the value of the affected goods or the amount recoverable under any applicable insurance, unless a greater amount is required by law. You must notify us promptly of any alleged loss or damage and provide evidence reasonably requested to assess the claim.

Access, Security, and Use of the Unit
You must keep the unit locked and secured at all times when not in use. You are not permitted to share access with unauthorised persons or tamper with security systems. We may use CCTV, access controls, monitoring, and other security measures for the protection of the site and its users. These measures do not guarantee against theft, damage, or unauthorised entry, and you accept that storage involves inherent risks that you should insure against.

You must not make alterations to the unit, attach items to walls or doors, or install fixtures without prior written permission. You must not use heaters, open flames, cooking devices, or other equipment that may create fire or safety risks. Any damage caused by you, your agents, or anyone with your permission will be charged to you in full. We may remove unauthorised items or restrict access if needed to protect safety, security, or compliance.

Suspension, Default, and Disposal Rights
If you breach these terms, fail to pay sums due, or store prohibited goods, we may suspend access to the unit or the wider storage service until the issue is resolved. If the breach is not remedied within a reasonable time or within any applicable notice period, we may terminate the agreement and take steps permitted by law to recover outstanding sums and deal with goods left in the unit. Any sale, disposal, or destruction of goods will be carried out only in accordance with legal requirements and after reasonable notice where required.

To the extent permitted by law, you will be responsible for all costs associated with enforcement, recovery, removal, cleaning, repair, and disposal resulting from your breach. If goods are abandoned, we may treat them as abandoned after appropriate notice and handling under applicable legal procedures. This may include the right to sell the goods and apply proceeds toward unpaid charges, expenses, and liabilities, with any surplus handled in accordance with the law.

Data and Privacy
We will process personal data in accordance with data protection law and our privacy practices as applicable. Information supplied during booking and use of the service may be used for account management, security, payment processing, fraud prevention, compliance, and service administration. We may share data where legally required or where reasonably necessary for the operation of the service, including with insurers, payment providers, contractors, or enforcement bodies.

You should ensure that any data stored by you in physical form is lawfully held and appropriately protected. We are not responsible for loss of personal data, records, or confidential materials unless caused by our proven negligence and subject to the liability limits in these terms. If you store documents or media containing personal data, you remain responsible for compliance with your own legal obligations, including any obligations relating to confidentiality, retention, and disposal.

Force Majeure
We are not liable for delays, failures, or interruptions in the provision of the storage service caused by events beyond our reasonable control. These may include severe weather, fire, flood, industrial action, utility failure, transport disruption, civil emergency, epidemic, governmental action, or other unforeseen events. Where such events occur, we may suspend access, alter operating arrangements, or take reasonable steps to protect the site and stored goods. If the event continues for an extended period, either party may have rights to terminate the agreement in accordance with law and these terms.

Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales. If you are a consumer residing in Scotland or Northern Ireland, you may also benefit from mandatory rights under the laws that apply to you. Subject to any mandatory legal rights, the courts of England and Wales shall have exclusive jurisdiction to settle disputes arising under or in connection with the storage agreement.

By using Wennington Storage, you confirm that you have read, understood, and agreed to these terms. If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in exercising any right or remedy will operate as a waiver of that right or remedy. These terms form the entire agreement between you and us in relation to the storage service, except where additional written terms have been expressly agreed.

Summary of the Contract
The service is provided on a clear and practical basis: you book a unit, pay the applicable charges, store only permitted goods, comply with waste and safety rules, and remove your items when the agreement ends. We provide access and secure storage space with reasonable care, while you remain responsible for insuring your goods and ensuring that everything stored is lawful and suitable. The rules above are designed to keep the Wennington Storage service safe, compliant, and fair for all users.

These terms should be read together with any specific booking confirmation, invoice, or written addendum that applies to your chosen service. In the event of inconsistency, any specific written terms agreed for your booking will take precedence to the extent of the inconsistency, provided they are lawful. For the avoidance of doubt, no informal statements, marketing material, or verbal assurances will override these written Terms and Conditions unless confirmed by us in writing.