Storage Wennington Terms and Conditions
These Terms and Conditions set out the basis on which Storage Wennington provides storage and related removal and handling services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below.
Customer means the individual, firm, or company who requests or purchases services from Storage Wennington.
Services means any storage, collection, delivery, removal, packing, handling or associated services provided by Storage Wennington.
Goods means the items and property that you ask us to handle, transport, store, or otherwise deal with.
Premises means any property, building, storage unit, vehicle, or location used by Storage Wennington for the provision of the Services.
Agreement means the contract between Storage Wennington and the Customer made in accordance with these Terms and Conditions.
2. Scope of Services
Storage Wennington provides storage facilities and related removal and handling services, including the collection and delivery of Goods, loading and unloading, and the provision of storage space. Services are provided subject to availability and subject to these Terms and Conditions, which apply to all bookings unless expressly varied in writing by Storage Wennington.
We reserve the right to refuse to provide Services in relation to any Goods that are unsafe, prohibited, illegal, hazardous, or otherwise unsuitable for transport or storage.
3. Booking Process
All bookings must be made directly with Storage Wennington through our accepted booking channels. When you request a quotation, we may ask for detailed information about the Goods, access at collection and delivery addresses, required dates and times, and any special handling requirements.
Any quotation provided is based on the information you supply. It is your responsibility to ensure all information is accurate and complete. Quotations are normally valid for a limited period as stated in the quotation and may be withdrawn or revised at any time prior to acceptance.
A booking will only be confirmed once you have accepted our quotation, agreed to these Terms and Conditions, and we have issued confirmation of your booking. Confirmation may be verbal or written depending on the booking channel used. Once confirmed, a binding Agreement exists between you and Storage Wennington.
We may require payment of a deposit or the full service charge in advance as a condition of confirming a booking. Where applicable, the amount and timing of any deposit will be stated at the time of booking.
4. Customer Obligations
You agree to:
Provide accurate and complete information about the Goods, including approximate volume or quantity, any heavy or bulky items, and any special requirements.
Ensure safe and suitable access at collection and delivery addresses, including arranging any necessary parking permissions or access authorisations.
Properly pack and secure your Goods unless you have agreed with us in advance that we will provide packing services.
Ensure that any Goods for storage are clean, dry, and free from infestations, contamination, or hazardous substances.
Comply with any instructions or regulations notified to you by Storage Wennington in relation to the use of storage units, access to Premises, and safety procedures.
5. Payments and Charges
All prices and charges will be provided to you at the time of quotation or booking. Unless otherwise stated, all charges are inclusive of any applicable standard-rate VAT or other sales taxes that may apply.
Payment terms will be specified in your quotation or booking confirmation. In most cases, payment must be made in full before or on the day services are carried out, or in advance for ongoing storage fees. We reserve the right to require full payment prior to commencement of any Services.
We accept various payment methods as notified to you at the time of booking. You are responsible for ensuring that all payments are made on time and in full without deduction, set-off, or counterclaim.
If you fail to make any payment when due, we may:
Charge interest on overdue amounts at the statutory rate applicable under United Kingdom law, accruing on a daily basis until payment is received in full.
Withhold, suspend, or cancel any Services, including restricting access to stored Goods.
Exercise a lien over your Goods and, after giving reasonable notice, sell or dispose of the Goods to recover unpaid charges and costs of sale or disposal, returning any surplus (if any) to you.
For storage services, fees are usually charged monthly or for another agreed period. We may review and vary storage charges by giving you reasonable prior notice. Continued use of storage after notification of revised charges will constitute acceptance of the new rates.
6. Cancellations and Changes
You may cancel or amend your booking by contacting us through the same method used to make the booking or as otherwise instructed by us.
Where you cancel a booking, the following may apply, unless otherwise stated in your specific quotation or booking confirmation:
If you cancel more than a specified number of working days before the scheduled service date, you may receive a full or partial refund of any prepayments, less any reasonable administrative costs already incurred.
If you cancel within a short period before the scheduled service date, a cancellation fee may apply. The applicable timeframes and fee structure will be indicated in your quotation or at the time of booking.
If we have already incurred costs or commenced work in preparation for your booking, these costs may be deducted from any refund due.
Any request to postpone, reschedule, or vary the Services is subject to availability and our agreement. Changes to dates, times, or scope of work may result in revised charges.
We reserve the right to cancel or reschedule Services in the event of circumstances beyond our control, including but not limited to extreme weather, accidents, vehicle breakdowns, industrial action, or safety concerns. In such cases, we will endeavour to provide alternative dates or times or to refund any payments for Services not provided, but we will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.
7. Access to Storage and Use of Premises
Access to storage facilities and Premises is subject to our access policies, opening hours, and any security procedures we reasonably impose. We may require proof of identity and authorisation before granting access to stored Goods.
You must not obstruct corridors, entrances, exits, or emergency escape routes at any time. You must not cause any damage to the Premises or interfere with the property or Goods of other customers or the property of Storage Wennington.
You are responsible for locking and securing any allocated storage unit and for the safe custody of keys or access codes. We are not responsible for unauthorised access arising from your failure to secure your unit or safeguard keys or codes.
8. Prohibited and Restricted Goods
You must not store or request us to handle any of the following Goods:
Explosives, firearms, weapons, ammunition, or similar items.
Flammable, hazardous, toxic, or corrosive materials, including but not limited to fuels, chemicals, paints, gases, and compressed cylinders.
Perishable items, foodstuffs, plants, or live animals.
Illegal goods, contraband, stolen items, or materials whose possession or storage is prohibited by law.
Cash, bonds, securities, or other negotiable instruments.
High-value items such as jewellery, watches, precious metals, or collections, unless specifically agreed in writing.
If we discover that prohibited Goods have been stored or transported, we may remove, quarantine, or dispose of such Goods without notice and at your cost, and we may notify the relevant authorities where appropriate.
9. Liability and Insurance
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, or for delay or failure in performance, is limited as set out in this clause.
Unless expressly agreed otherwise in writing, our liability for loss or damage to Goods arising from our negligence or breach of contract is limited to a reasonable amount per item or per consignment, subject to an overall financial cap related to the service charge. You are responsible for ensuring that this limitation is adequate for your needs. You may be able to arrange additional insurance cover at your own cost if required.
We are not liable for:
Loss or damage arising from your failure to properly pack, secure, or label Goods where these tasks are your responsibility.
Loss or damage to fragile or inherently defective items, including but not limited to glass, ceramics, electronics, or items with pre-existing faults.
Loss or damage caused by acts or omissions of third parties not engaged by us.
Loss or damage caused by war, terrorism, natural disasters, extreme weather, or other events beyond our reasonable control.
Indirect, consequential, or economic loss, including loss of profits, loss of revenue, loss of business, or loss of opportunity.
You must inspect your Goods as soon as reasonably practicable after collection or delivery or when accessing your storage unit. Any claim for loss or damage must be notified to us in writing within a reasonable timeframe and with sufficient details to allow us to investigate. Failure to notify us within this timeframe may affect our ability to consider or settle your claim.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.
10. Waste and Environmental Regulations
Storage Wennington is committed to complying with applicable waste management and environmental regulations. We do not operate as a licensed waste carrier for general refuse or hazardous waste unless otherwise stated.
You must not use our storage facilities or Services to dispose of domestic or commercial waste, hazardous materials, or any items that require special treatment, collection, or disposal under waste legislation. This includes, without limitation, chemicals, oils, paints, solvents, electrical waste subject to recycling requirements, medical waste, and building rubble.
If, during the performance of the Services, we encounter items that constitute waste or hazardous materials, we may:
Refuse to handle or transport such items.
Require you to arrange appropriate removal or disposal in accordance with applicable regulations.
Arrange removal or disposal ourselves and charge you for all associated costs, including any regulatory fees or surcharges.
You are responsible for ensuring that any items you ask us to handle, transport, or store comply with environmental and waste regulations and are safe for normal handling and storage.
11. Customer Indemnity
You agree to indemnify and keep indemnified Storage Wennington, its employees, and agents against all claims, liabilities, costs, damages, and expenses arising from:
Your breach of these Terms and Conditions.
Any inaccurate or incomplete information supplied by you.
Any loss, damage, or injury caused by your Goods, including any hazardous or prohibited items, whether or not their nature was disclosed to us.
Any fines, penalties, or expenses incurred by us as a result of your failure to comply with applicable laws, regulations, or third-party requirements.
12. Termination of Storage
Either party may terminate ongoing storage arrangements by giving notice in accordance with the minimum notice period specified at the time of booking or in any separate storage agreement. Upon termination, you must remove all Goods from the storage facility and settle all outstanding charges.
If you fail to remove Goods on or before the termination date, we may treat the Goods as abandoned, continue to charge storage fees, or exercise our lien and, after giving reasonable notice, sell or dispose of the Goods to recover any outstanding sums.
13. Data Protection and Privacy
We will collect and process personal information about you in order to provide the Services, manage your account, and meet our legal and regulatory obligations. We will handle your personal data in accordance with applicable UK data protection legislation and our privacy practices as communicated to you separately.
14. Changes to These Terms and Conditions
We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulations, or our business practices. The version in force at the time of your booking will apply to that booking. For ongoing storage arrangements, we may give you notice of any significant changes, and continued use of the storage after such notice will constitute acceptance of the revised terms.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any Agreement between you and Storage Wennington, are governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law provides otherwise. If you are a consumer resident in another part of the United Kingdom, you may have the right to bring proceedings in your local courts.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
No failure or delay by Storage Wennington in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary for the provision of the Services, provided that this does not reduce the level of service provided to you.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Storage Wennington regarding the Services and supersede all previous agreements or understandings, whether written or oral.
